I’m afraid that our system is not set up to process exchanges, so you will need to return the item for a refund and re-order the other size.
You will need to pay postage to return any of your unwanted Motel items. You have up to 14 days to initiate your return from the moment your Motel order is delivered. Also, please be aware all items must be returned to us in a brand-new condition with tags attached to qualify for a refund.
For further return instructions:
If you select the notify option on the website, this will let you know when we do restock this product in your size.
If you are needing any further assistance , please email our customer service team at Help@motelrocks.com
The shipping service is free and delivery takes 6/13 postal days, after the day of dispatch. Please be aware this excludes weekends and bank holidays and may require a signature on delivery.
Duty is free up to $500.00.
The cost of the service is $17.00 and delivery takes around 8/15 postal days, after the day of dispatch. Please be aware this excludes weekends and bank holidays and may require a signature on delivery.
Duty charges will apply for any orders over $20.00.
You will be able to track your Motel order via your shipping confirmation email, by clicking the “view my order” option. Alternatively, you can track your order on the following link:
We do advise to remove the '001' off the end of the Skynet tracking numbers as this can cause the website to not recognise your tracking number.
We can attempt to cancel your order if it has not already been dispatched. You will need to contact our customer care team ASAP to request this. Please be aware this cannot be guaranteed!
We do ask customers at checkout to double check all information is correct, before completing their orders.
We can attempt to amend your order if it has not already been dispatched. You will need to contact our customer care team ASAP to request this. Please be aware this cannot be guaranteed!