Important
If you are returning from Mexico please see alternative information here: Returning from Rest of the World.

CHECKOUT+ (FREE RETURNS) – US ORDERS ONLY

These terms apply to orders placed on our US website on or after 3 November 2026.

Before you check out, you can add Checkout+ to your order from your bag for a small fee, currently $3.48. It unlocks free returns on that order. That means there’s no return handling fee on any eligible return request from it, whether you choose a refund, store credit or an exchange.

Checkout+ is only available on our US website, for orders delivered to US addresses. If you’re shopping on our Canadian website, different return arrangements apply. Please see our Canada returns policy.

To return or exchange items, create your return in our returns portal here, and use the prepaid label or QR code provided. Checkout+ only covers returns sent this way.

If you don’t add Checkout+, you can still return items as normal. A return handling fee, currently $10 per return request (not per item), will be taken from your refund or store credit. For exchanges, the fee is paid by card when you request the exchange.

Orders placed before 3 November 2026

If you placed your order before 3 November 2026, the return charges in place when you ordered still apply: a $7 return fee for refunds and exchanges, and free returns for store credit.

Checkout+ only covers the order it was added to. It doesn’t change our return window, which items can be returned, or the condition items need to be in.

Return deadlines

You have 30 days from the date your order is dispatched to create a return in our returns portal. Once your return is created, you have 28 days to send it using the label or QR code provided. If you don’t send it within 28 days, the label expires and the return is cancelled.

Refunds of the Checkout+ fee

We’ll refund the Checkout+ fee in full if:

• your whole order is cancelled before it’s dispatched;
• we can’t ship any of your order, or you cancel your order because of a shipping delay;
• we’re unable to provide the Checkout+ return service for your order; or
• we’re required to by law.

Except in the circumstances listed above, the Checkout+ fee is non-refundable once your order has been dispatched, including if you return all items.

Faulty, damaged or incorrect items

If an item arrives faulty or damaged, or we send you the wrong item, contact our customer care team at: help@motelrocks.com. This applies whether or not you added Checkout+. There’s no return handling fee, and if we need the item back, we’ll give you a prepaid return method. Our standard return window, condition requirements and non-returnable item rules don’t limit your rights for these items. Nothing in this policy affects your rights under applicable law.

FAQ

What is Checkout+?
An optional add-on in your bag, currently $3.48, that unlocks free returns on that order. It’s available on our US website only.

Do I have to add it?
No. Just choose “Continue without free returns” to check out without it.

Is Checkout+ available in Canada?
No. Checkout+ is only available on our US website. For Canadian orders, please see our Canada returns policy here.

What if I return something without Checkout+?
You can still return as normal. A handling fee, currently $10 per return request, is taken from your refund or store credit. For exchanges, the fee is paid by card when you request the exchange.

Is the $10 fee charged per item?
No. It’s charged once per return request, however many items are in it.

I ordered before 3 November 2026. Which return charges apply?
The charges in place when you ordered: a $7 return fee for refunds and exchanges, and free returns for store credit.

Does Checkout+ cover exchanges?
Yes. If you added Checkout+, there’s no handling fee on exchanges from that order. Without Checkout+, the $10 fee is paid by card when you request the exchange.

How do I send my return?
Create your return in our returns portal here and use the prepaid label or QR code provided.

How long do I have to return something?
You have 30 days from dispatch to create your return. Once it’s created, you have 28 days to send it before the label expires and the return is cancelled.

Can I add Checkout+ after placing my order?
No, it can only be added in your bag before you check out.

Does it cover future orders?
No, only the order it was added to.

Can I get the Checkout+ fee back?
Yes, in some cases. We’ll refund it in full if your whole order is cancelled before dispatch, if we can’t ship any of your order, if you cancel because of a shipping delay, if we can’t provide the Checkout+ return service, or where the law requires. Except in the circumstances listed above, the Checkout+ fee is non-refundable once your order has been dispatched, including if you return all items.

What if my item is faulty, damaged or I was sent the wrong item?
Contact our customer care team at: help@motelrocks.com, whether or not you added Checkout+. There’s no handling fee, and if we need the item back, we’ll give you a prepaid return method. Your rights for these items aren’t limited by our standard return window or conditions.